TERMS AND CONDITIONS

Last Updated: December 10, 2024

Introduction and Acceptance
Definitions
Services
Pricing and Payment
Client Responsibilities
Our Responsibilities
Intellectual Property
Confidentiality
Data Protection
Term and Termination
Limitation of Liability
Indemnification
Force Majeure
Governing Law
Dispute Resolution
Modifications
Contact Information

1. INTRODUCTION AND ACCEPTANCE

Welcome to Glimbyte.ie. These Terms and Conditions (“Terms”) constitute a legally binding agreement between Glimbyte.ie (“we,” “us,” “our,” or “Company”), located at Unit 20 The Oval, Tullyvale, Dublin 18, D18 KW57, and you (“Client,” “you,” or “your”).

By engaging our services, accessing our website, or using our digital marketing solutions, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

2. DEFINITIONS

“Services” refers to all digital marketing and technology services provided by Glimbyte.ie
“Deliverables” means all materials, content, and results produced as part of the Services
“Content” refers to any materials provided by either party for use in the Services
“Platform” means any digital platform or tool used to deliver the Services
“Package” refers to our service packages (Starter, Growth, or Premium)
“Agreement” means these Terms and any associated Service Agreement
“Intellectual Property” includes all patents, trademarks, copyrights, and trade secrets

3. SERVICES

3.1 Service Packages

Starter Package (€1,000-1,500/month):

Social media management (2 platforms)
Basic SEO optimization
Monthly analytics reports
Content creation (4 posts/week)
Basic email marketing
Monthly strategy call

Growth Package (€2,000-3,000/month):

Multi-platform social media management
Advanced SEO & content strategy
Website optimization
Paid advertising management
Lead generation
Email automation
Bi-weekly strategy calls

Premium Package (€4,000-6,000/month):

Full digital marketing suite
AI integration services
Custom strategy development
Advanced analytics
Priority support
Weekly strategy calls
Innovation integration

3.2 Specialized Services

Google Business Profile Optimization:

One-time service: €150
Setup and optimization
Photo optimization
Keyword integration
Review management
Monthly report

Website Development & Maintenance:

€75/month (2-year contract)
Basic website development
Regular updates
Security monitoring
Basic SEO
Performance optimization

3.3 Service Delivery

Services will be delivered according to agreed timelines
All deadlines are estimates unless explicitly stated otherwise
We reserve the right to modify service delivery methods to improve quality
Service availability may be affected by third-party platforms

4. PRICING AND PAYMENT

4.1 Fees and Payments

All fees are in Euro (€)
Payments are due monthly in advance for recurring services
One-time services require full payment before service delivery
Late payments may incur a 5% monthly interest charge
All prices are exclusive of VAT where applicable

4.2 Payment Terms

Invoices are issued on the 1st of each month
Payment is due within 14 days of invoice date
Accepted payment methods: Bank transfer, credit/debit cards
Recurring payments will be automatically charged
Failed payments may result in service suspension

4.3 Price Changes

We reserve the right to modify prices with 30 days notice
Package prices are locked for the initial contract term
Custom service pricing may vary based on requirements
Annual price reviews may apply to long-term contracts

5. CLIENT RESPONSIBILITIES

5.1 General Obligations

Provide accurate and complete information
Respond to requests in a timely manner
Maintain necessary access and permissions
Keep account credentials secure
Comply with all applicable laws and regulations

5.2 Content and Materials

Provide content and materials as agreed
Ensure all provided content is legal and owned
Grant necessary licenses for content use
Review and approve deliverables timely
Maintain backup copies of all materials

5.3 Cooperation

Attend scheduled meetings and calls
Provide feedback within agreed timeframes
Maintain active communication
Designate primary contact person
Report issues promptly

6. OUR RESPONSIBILITIES

6.1 Service Delivery

Deliver services as specified in service packages
Maintain professional standards
Meet agreed deadlines
Provide regular updates and reports
Implement best practices

6.2 Communication

Respond to queries within 24 business hours
Provide regular progress updates
Schedule regular strategy meetings
Maintain clear communication channels
Document all significant decisions

6.3 Quality Assurance

Monitor service performance
Implement quality control measures
Regular service reviews
Performance optimization
Continuous improvement

7. INTELLECTUAL PROPERTY

7.1 Ownership

Client retains ownership of all provided content
We retain ownership of pre-existing materials
Deliverables ownership transfers upon full payment
We retain right to use non-confidential work examples
Third-party content remains property of respective owners

7.2 License Grants

Client grants license to use provided materials
We grant license for deliverables upon payment
Both parties respect third-party licenses
Limited portfolio usage rights retained
Technology licenses remain with respective owners

7.3 Restrictions

No unauthorized use of intellectual property
No modification of licensed materials
No transfer of licenses without consent
No competitive use of methodologies
No reverse engineering of solutions

8. CONFIDENTIALITY

8.1 Confidential Information

Business strategies and plans
Technical specifications
Pricing and financial information
Client data and information
Proprietary methodologies
Trade secrets

8.2 Protection Measures

Maintain strict confidentiality
Limited access to necessary parties
Secure storage and transmission
Non-disclosure agreements
Data encryption

8.3 Exceptions

Publicly available information
Legally required disclosures
Prior written authorization
Independent development
General knowledge and skills

9. DATA PROTECTION

Adherence to GDPR requirements
Data processing agreement
Privacy policy compliance
Data security measures
Regular compliance audits

9.2 Data Processing

Processing as per privacy policy
Secure data handling
Data minimization
Purpose limitation
Regular reviews

9.3 Data Security

Industry-standard security measures
Regular security updates
Access controls
Encryption protocols
Incident response procedures

10. TERM AND TERMINATION

10.1 Contract Term

Initial term as specified in service agreement
Automatic renewal unless cancelled
Minimum commitment periods apply
Package-specific terms
Notice periods for changes

10.2 Termination Rights

30 days written notice required
Immediate termination for material breach
Termination for non-payment
Mutual agreement termination
Force majeure termination

10.3 Post-Termination

Final payment settlement
Return of materials
Data handover
Confidentiality continues
Intellectual property rights remain

11. LIMITATION OF LIABILITY

11.1 Liability Caps

Limited to fees paid in previous 12 months
Excludes gross negligence
Excludes willful misconduct
No liability for indirect damages
Force majeure exclusions

11.2 Warranty Disclaimer

Services provided “as is”
No guaranteed results
Industry standard performance
Third-party platform limitations
Market conditions impact

11.3 Exclusions

Third-party actions
Client-provided materials
Platform changes
Market conditions
Force majeure events

12. INDEMNIFICATION

12.1 Client Indemnification

Breach of terms
Provided materials
Legal compliance
Intellectual property claims
Third-party claims

12.2 Our Indemnification

Service delivery
Professional negligence
Intellectual property infringement
Data protection violations
Regulatory compliance

12.3 Procedure

Prompt notification
Cooperation in defense
Settlement authority
Choice of counsel
Cost sharing

13. FORCE MAJEURE

13.1 Definition

Natural disasters
War or terrorism
Government actions
Pandemic/epidemic
Infrastructure failures
Major platform changes
System outages
Internet disruptions

13.2 Effects

Service suspension
Timeline adjustments
Alternative delivery methods
Communication requirements
Mitigation efforts

14. GOVERNING LAW

14.1 Jurisdiction

Laws of Ireland
Irish courts jurisdiction
EU regulations where applicable
International laws as relevant
Local regulations compliance

14.2 Compliance

GDPR compliance
E-commerce regulations
Marketing laws
Consumer protection
Industry standards

15. DISPUTE RESOLUTION

15.1 Process

Informal resolution
Written notice
Management escalation
Mediation
Legal proceedings

15.2 Mediation

Mutual mediator selection
Cost sharing
Good faith participation
Confidentiality
Location in Dublin

15.3 Legal Proceedings

Irish courts
English language
Costs awarded by court
Interim remedies available
Enforcement rights

16. MODIFICATIONS

16.1 Terms Updates

30 days notice for changes
Email notification
Website posting
Continued use implies acceptance
Right to terminate if not accepted

16.2 Service Modifications

Technology updates
Process improvements
Market adaptations
Platform changes
Quality enhancements

17. CONTACT INFORMATION

17.1 Company Details

Glimbyte.ie Unit 20 The Oval, Tullyvale Dublin 18, D18 KW57 Ireland

17.2 Contact Methods

Email: info@glimbyte.ie
Phone: +353830827235
Website: www.glimbyte.ie

17.3 Business Hours

Monday to Friday: 9:00 AM – 5:30 PM IST Excluding Irish public holidays