PRIVACY POLICY

Last Updated: December 10, 2024

Introduction
Who We Are
Information We Collect
How We Use Your Information
Legal Basis for Processing
Data Sharing and Transfers
Data Security
Your Rights Under GDPR
Data Retention
Cookies and Tracking Technologies
Changes to This Policy
Contact Us
Complaints
Specific Services Privacy Information

1. INTRODUCTION

Welcome to Glimbyte.ie. This Privacy Policy explains how Glimbyte.ie (“we,” “us,” or “our”) collects, uses, and protects your personal information when you use our website and digital marketing services. We are committed to ensuring your privacy and protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Irish data protection laws.

2. WHO WE ARE

Glimbyte.ie is a digital marketing and technology agency based in Dublin, Ireland, specializing in AI-powered marketing solutions and digital transformation for Irish businesses.

Data Controller Details:

Company Name: Glimbyte.ie
Address: Unit 20 The Oval, Tullyvale, Dublin 18, D18 KW57
Email: info@glimbyte.ie
Phone: +353830827235

Data Protection Officer: Ardit Caushi Email: info@glimbyte.ie Address: Unit 20 The Oval, Tullyvale, Dublin 18, D18 KW57

3. INFORMATION WE COLLECT

3.1 Information You Provide Us

Contact information (name, email address, phone number)
Business information (company name, position, industry)
Account information for our services
Communication preferences
Service preferences and requirements
Payment information
Project requirements and specifications
Marketing preferences

3.2 Information We Automatically Collect

IP address and device information
Browser type and version
Operating system
Website usage data
Cookies and similar technologies
Performance and analytics data
Location data (country/city level)
Traffic source information
Device identifiers

3.3 Information From Third Parties

Social media platforms (when you connect with our services)
Business partners and service providers
Publicly available sources
Professional networks
Industry databases
Marketing partners

4. HOW WE USE YOUR INFORMATION

4.1 Service Delivery

Providing our digital marketing services
Managing your account
Processing payments
Communicating about service updates
Customer support
Project management
Service optimization
Performance reporting

4.2 Business Operations

Improving our services
Analytics and performance monitoring
Marketing and communications (with consent)
Legal obligations and compliance
Protecting our legitimate business interests
Business development
Service enhancement
Quality assurance

4.3 Marketing Communications

Service updates and newsletters
Industry insights and resources
Event invitations
Special offers and promotions
Product announcements
Market research
Customer feedback requests
Educational content

You can opt out of marketing communications at any time by:

Clicking the “unsubscribe” link in our emails
Contacting us at info@glimbyte.ie
Updating your communication preferences in your account

5. LEGAL BASIS FOR PROCESSING

We process your personal data based on one or more of the following legal grounds:

5.1 Contract Performance

Delivering our services
Managing client accounts
Processing payments
Providing support

5.2 Legal Obligations

Tax compliance
Business regulations
Data protection requirements
Financial reporting

5.3 Legitimate Interests

Service improvement
Security measures
Business development
Market research

Marketing communications
Cookie usage
Newsletter subscriptions
Special offers

6.1 Service Providers

We share data with trusted service providers who help us operate our business, including:

Hosting providers
Payment processors
Analytics services
Marketing platforms
Communication tools
Project management systems
Customer support tools

We may share your information with:

Business partners (with your consent)
Legal authorities (when required by law)
Professional advisors
Potential buyers (in case of business sale)
Regulatory bodies
Auditors

All third-party sharing is conducted under appropriate data processing agreements that ensure the protection of your personal data.

7. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal data, including:

7.1 Technical Measures

Encryption of data in transit and at rest
Secure SSL/TLS protocols
Firewalls and security monitoring
Regular security updates
Backup systems
Access controls and authentication
Intrusion detection systems

7.2 Organizational Measures

Regular security assessments
Staff training on data protection
Access control policies
Incident response procedures
Data protection impact assessments
Regular audit procedures
Security awareness training

You have the following rights regarding your personal data:

8.1 Core Rights

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure (“right to be forgotten”)
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent
Right to lodge a complaint with a supervisory authority

8.2 How to Exercise Your Rights

To exercise any of these rights, contact us at info@glimbyte.ie. We will respond to your request within one month.

9. DATA RETENTION

We retain your personal data according to the following schedule:

9.1 Retention Periods

Active clients: Duration of service plus 6 years
Prospective clients: 2 years from last contact
Marketing communications: Until opt-out
Financial records: 7 years (legal requirement)
Technical data: 26 months
Analytics data: As specified in Section 10
Legal requirements: As required by law

9.2 Data Deletion

Automatic deletion after retention period
Manual deletion upon request
Secure deletion procedures
Archive and backup management

10. COOKIES AND TRACKING TECHNOLOGIES

10.1 Analytics and Marketing Tools

Facebook Pixel

We use Facebook Pixel to measure the effectiveness of our advertising and understand how visitors interact with our website and Facebook ads. This service collects:

Data Collected:

Pages visited on our website
Actions taken (conversions)
Device information
Browser information
IP address
Facebook user behavior related to our ads

How We Use Facebook Pixel:

Measure advertising effectiveness
Build targeted audiences for ads
Track conversions from Facebook ads
Improve ad targeting
Remarket to website visitors
Analyze user behavior

Your Controls: You can control Facebook Pixel tracking through:

Facebook Ad Settings: https://www.facebook.com/settings?tab=ads
Our cookie consent management tool
Your browser’s privacy settings
Digital advertising alliance opt-out tools

Google Analytics

We use Google Analytics to understand how visitors interact with our website. This service may collect:

Pages visited and time spent
Device and browser information
Geographic location (country/city level)
Referral sources
User behavior and interaction data

Google Analytics stores this data in the United States under Google’s privacy policy. You can opt-out using:

Google Analytics Opt-out Browser Add-on
Our cookie consent management tool
Your browser’s privacy settings

Microsoft Clarity

We use Microsoft Clarity to improve our website’s user experience. This service collects:

Heatmaps and session recordings
User interactions and behavior
Browser and device information
Page performance data

Microsoft Clarity may record:

Mouse movements and clicks
Scrolling behavior
Pages visited
Non-sensitive text input

Important Privacy Notes for Microsoft Clarity:

Automatically masks all sensitive input fields
Does not collect personally identifiable information
Provides anonymous session recordings
Complies with GDPR requirements

10.2 Data Usage and Storage

Data collected by these analytics and marketing tools:

Is used to improve website performance
Helps understand user behavior
Guides our advertising strategies
Measures marketing effectiveness
Optimizes our digital campaigns
Is retained according to our data retention policy
Is processed in accordance with GDPR requirements

10.3 Your Controls

You can control data collection through:

Our cookie consent banner
Browser privacy settings
Tool-specific opt-out mechanisms
Your browser’s “Do Not Track” setting
Digital advertising alliance tools

10.4 Data Processing Locations

Facebook Pixel: Data processed in United States and other global locations
Google Analytics: Data processed in United States
Microsoft Clarity: Data processed in European Union
All processing complies with EU data protection requirements

10.5 Legal Basis for Processing

We process data through these tools based on:

Your consent (for non-essential cookies and tracking)
Legitimate interests (for essential website functionality)
Contract performance (for service-related tracking)

10.6 Data Retention

Data retention periods vary by tool:

Facebook Pixel: According to Facebook’s data retention policies
Google Analytics: 26 months
Microsoft Clarity: 365 days

11. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically to reflect:

Changes in our practices
Legal requirements
Service improvements
Technology updates
User feedback

The latest version will always be available on our website. Significant changes will be notified via:

Email notification
Website notice
Account notifications
Service updates

12. CONTACT US

For privacy-related inquiries:

Email: info@glimbyte.ie
Phone: +353830827235
Address: Unit 20 The Oval, Tullyvale, Dublin 18, D18 KW57

Data Protection Officer: Ardit Caushi Email: info@glimbyte.ie

13. COMPLAINTS

If you have concerns about our data processing, you can:

Contact us directly at info@glimbyte.ie
Lodge a complaint with the Data Protection Commission (Ireland)
- www.dataprotection.ie
- 21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland
- Tel: +353 578 684 800

14. SPECIFIC SERVICES PRIVACY INFORMATION

When we manage your social media accounts:

We process data according to platform policies
We maintain separate processing records
We implement specific security measures
We ensure platform-specific compliance
We maintain audit trails

14.2 Analytics and Reporting

Our analytics services:

Use anonymized data where possible
Implement data minimization
Provide transparent reporting
Ensure secure data handling
Maintain data accuracy

14.3 Email Marketing Services

For email marketing:

Strict opt-in requirements
Clear unsubscribe options
Regular list cleaning
Compliance with electronic marketing laws
Engagement monitoring
Preference management

14.4 AI-Powered Services

For our AI-integrated services:

Transparent AI processing procedures
Data minimization principles
Regular algorithm audits
Human oversight of AI decisions
Clear opt-out options for automated processing
Regular AI system updates and improvements
Ethical AI usage guidelines
AI decision explanation rights